FAQ

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

1. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.

2. Shipping is free for any order. You must use the shipping label we provide (See "How do I make a return?" section for details), then send back and postmark the package within 30 days from the purchase date.

1. Sign into your AFONiE account.

2. Find the order in My Orders, click the "Return Item" button.

3. Select the item(s) you would like to return, indicate the reason, and submit.

4. Print the return label and securely tape it on the outside of your return package.

5. Call the post office to arrange a collection or drop off at your nearest post office.

NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date.

Find the returned order in “My Orders” → Click “Order Details” → Click “Return & Refund Record” in the top right corner → Click “View” to download.

You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact. Items with non-returnable marks and free gifts cannot be returned.

Refunds will be processed within 10 days after we receive your package. The refund will be issued to your original payment account, as per your request.

NOTE: If you have any issues with your return, you must contact Customer Support within 30 days after your order was first placed.